Privacy Policy

The Sultan Pte. Ltd. respects your concerns regarding privacy and understands that you may have questions about how this website collects and uses the information that we provide to you. We have prepared this statement (“statement”) to inform you of the privacy principles that governs this website.

This statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organised the statement by major areas so that you can quickly access the information of most interest to you.

Browsing

Visitors who browse this website do so on an anonymous basis. We have not configured this website to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you.

Information we collect and how we use it

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at our hotel or purchase a gift certificate, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation. The personally identifiable information you provide to us for making a reservation is made available to our hotel for the purpose of meeting your reservation request. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. After making a reservation or completing your stay at one of our hotel, unless you tell us otherwise, the information you provide will be used by us for the marketing of The Sultan Pte. Ltd. hotels and other related The Sultan Pte. Ltd. products. The Sultan Pte. Ltd. may use the services of third-party company for sending electronic mailers for the sole purpose of promotion and communication.

We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of The Sultan Pte. Ltd. services, or for similar purposes. It is your sole discretion if you wish to provide such information.

Children’s Privacy

This website is not intended for children and we do not knowingly solicit or collect personally identifiable information from children. We do present information regarding the The Sultan Pte. Ltd.’s children’s facilities on this site for the reference of adults that are interested in activities at our location for children.

Securing the transmission and storage of information

We treat the information you provide to us as confidential information, it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL-enabled browser such as Microsoft internet Explorer or Netscape Navigator. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”

After information reaches The Sultan Pte. Ltd., it is stored on a secure server that resides behind firewalls designed to block unauthorized access. Information collected on this website is covered by this privacy statement is generally processed and stored in Singapore.

Disclosure of iInformation to third parties

The Sultan Pte. Ltd. does use the services of third parties, such as fulfillment houses, e-mail service providers, mail houses, internet booking engine providers, internet payment gateway companies as well as such entities and marketing companies that provide varied services for The Sultan Pte. Ltd.. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose The Sultan Pte. Ltd. specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personally identifiable information to entities outside of The Sultan Pte. Ltd. for any non-The Sultan Pte. Ltd. use without your approval.

Cookies

Our website makes only limited use of “cookie” technology. “Cookies” are strings of text that a website transmits to a user’s computer. Cookies enable a website to keep track of a user’s preferences and activities relating to that website. Our website creates a temporary cookie for each visit in order to facilitate your visit. Our cookies expire automatically after you leave our website. These cookies transmit no information about you or your computer back to The Sultan Pte. Ltd.

Joining the e-newletter and opt-out

It is our intention to only send you email communications that will be useful to you and that you want to receive. At your sole choice, you may join the e-newsletter by providing your name and email address on our website. We will periodically contact you via email and provide information about The Sultan Pte. Ltd. special offers and promotions that may be of interest to you. We use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send The Sultan Pte. Ltd. related emails. If you do not wish to receive email with updates and information please unsubscribe in our website. In addition, every time you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails.

Other Sites

The Sultan Pte. Ltd. is only responsible for the privacy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from and to other websites that you may access from this website.

Legal Issues

This website is owned and managed by The Sultan Pte. Ltd. in Singapore and is therefore governed by the laws of Singapore and you further agree to submit to the exclusive jurisdiction of the Singapore courts.

The Sultan Pte. Ltd. will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to The Sultan Pte. Ltd., guests, visitors, employees, or property (including this site), or to others.

Changes to your privacy rights

In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. For your information, this statement was last updated on 26 September 2011.